Shipping & Payment Information
We post 5 days a week from Monday-Friday except Bank Holidays. We offer a recorded delivery within the UK and a trackable service internationally on all our orders ensuring the safety of your products. We ship as soon as payment is cleared and parcels will be delivered within 3-5 working days within the UK and up to 10 working days outside the UK (unless otherwise stated). During high demands and sales, some products may take longer to arrive or may temporarily be out of stock until further notice. In such cases, please allow 1-2 weeks to be dispatched.
Items ordered in the UK can only be delivered to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies). Certain addresses may have transportation restrictions, and may not be shipped to some locations. We do not offer shipping to PO Box addresses as the treatment of the mail varies from country to country where there is no one to sign for the package.
Items ordered from outside the UK may take longer to arrive depending on courier services.
Please be fully aware that there may be a custom clearance charge upon delivery if shipped internationally and costs vary according to the country and value of product.
We use the following couriers services:
- Royal Mail
Please note, if you have a preferred shipping courier service then we are more than happy to facilitate that service for you, if able. But this request must be stated before ordering.
We are currently accepting all the following payment methods including: Visa and Debit Cards, MasterCard, American Express and Paypal.
All customers are entitled to a full refund of the product only (this excludes postage and packaging charges). Items must be returned within 14 days of purchase for the refund to be payable back to you with the same payment method you chose for purchase. All items must be returned unopened and in excellent sellable condition with the printed receipt.
Lost or Stolen
We aim to deliver all our products safely. Once any products have left for delivery, we are not held responsible for any lost or stolen products. This is the responsibility of the delivery courier.
Terms & Conditions
By using ummassadpublications.bigcartel.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on ummassadpublications.bigcartel.com at the time you place your order.
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Last updated: 12/03/2019