Last updated: 21/09/2021
Shipping & Payment Information
We currently remain open for business. We post 5 days a week from Monday-Friday except Bank Holidays. We offer a recorded delivery within the UK on all our orders ensuring the safety of your products. We ship as soon as payment is cleared and parcels will be delivered within 3-5 working days within the UK. During high demands and sales, some products may take longer to arrive or may temporarily be out of stock until further notice. In such cases, please allow 1-2 weeks for your order to be dispatched.
Items ordered in the UK can only be delivered to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies). Certain addresses may have transportation restrictions, and may not be shipped to some locations. We do not offer shipping to PO Box addresses as the treatment of the mail varies where there is no one to accept the package.
To place an order outside the UK, please contact us directly on firstname.lastname@example.org
Alternatively, all our books can be found on Amazon worldwide.
Please be fully aware that there may be a custom clearance charge upon delivery if shipped internationally and costs vary according to the country and value of product.
We use the following courier services:
- Royal Mail
Please note, if you have a preferred shipping courier service then we are more than happy to facilitate that service for you, depending upon availability. But this request must be stated before ordering.
We are currently accepting all the following payment methods including: Visa and Debit Cards, MasterCard, American Express and Paypal.
We are currently not accepting any returns on any of our products but are happy to cancel and refund your order to the original payment source before shipping your order.
Lost or Stolen
We aim to deliver all our products safely. Once any products have left for delivery, we are not held responsible for any lost or stolen products. This is the responsibility of the delivery courier. In the unlikely event, please contact us to see if you can file a claim.
Terms & Conditions
By using ummassadpublications.bigcartel.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on ummassadpublications.bigcartel.com at the time you place your order.
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